Privacy Policy

Privacy Policy

This privacy policy applies to the ExpertZone mobile application (package ID: com.Microsoft.ExpertZone), published and maintained by CoSo Cloud, a vendor partner of Microsoft.

CoSo Cloud is committed to protecting the privacy and security of our users. This policy explains what data we collect, how we use it, with whom it may be shared, and your choices.

1. Information We Collect

  • Account data (name, email address).
  • App activity data (app interactions, such as in-app page clicks, learning progress, engagement analytics).
  • Technical data (device type, OS/app version, language, crash/performance diagnostics).

2. How We Use the Information

  • Provide access to learning content and features.
  • Track learning progress and program eligibility.
  • Maintain security, diagnose issues, and improve performance.
  • Support users and communicate service updates.

3. Data Sharing

We do not sell or rent your personal data. We may share information with:

  • Microsoft (to operate the ExpertZone program).
  • Authorized partners delivering content, rewards, or support under contract.
  • Authorities when required by law or legal process.

4. Legal Bases & Retention

Where applicable: contract (service delivery), legitimate interests (security/improvement), consent (where requested), and legal obligations. Data is retained only as necessary for these purposes or as required by law.

5. Your Rights

Subject to local law, you may request access, correction, deletion, restriction, or withdraw consent where applicable. Use the contact below.

6. Children’s Privacy

ExpertZone targets eligible program participants and is not directed to children. If you believe a minor provided personal data, contact us.

7. International Transfers

Data may be processed in other countries. Where required, appropriate safeguards are applied to cross-border transfers.

8. Contact Us

Email: developer@cosocloud.com

9. Changes to This Policy

We may update this policy. Material changes will be posted here with an updated date.

Last Updated: August 25, 2025